The operater normally rely on an aerial photo from their GIS (Geographic Information System) which looks at your property from the sky (with north point on the top) - so what's on the left shown on their screen maybe actually on your right hand side when u stand on your place.
Depends on which city council your house is located, you may either contact the water supplier or the council itself for billing and other related issues as follows:
- Metrowater (Auckland City Council) .
- Manukau Water (Manukau City Council)
- EcoWater (Waitakere City Council)
- North Shore City Council