Thank you for taking the time to write to us; and I am really sorry to hear that you were unable to travel due to the recent flooding in Cairns.
Please be advised that Tigerair Australia is on a confirmed-basis only and has a strict no refund policy. We have strict policies in place to ensure we can always offer the lowest airfares for our customers.
On the other hand and as a one-time courtesy only, I am pleased to approve and issued a Flight Credit for the value of your unused flight. Please ensure you read the ‘terms and conditions’ of the Flight Credit carefully. If there is anything you are unsure of, please do not hesitate to contact the Customer Care Team for further clarification.
The details of your credit are as follows:
Password : 请微信询问价格 451307490 加好友时请备注机票
Amount : AUD $315.50
Expiry Date : 12/09/2018
- You may redeem this credit by calling our Call Centre.
- Kindly inform the Call Centre Agent that you will be utilising your credit shell before making the reservation.
- Our agent will require you to provide the above password for verification.
- The credit is transferable to passengers other than the original passengers.
- Please note that should the amount for the new reservation be greater than the credit amount, you will be required to settle the difference.
Whilst you are required to book by 12/09/2018, you are not restricted to travel by this date. You may choose the dates available on our schedule, subject to seat availability. Please be advised that unutilized credit will be forfeited after the expiry date deadline. The expiry conditions are explicit herein and further extensions and/or revalidation will not be entertained.
The above credit cannot be used to offset payment already made on existing bookings (if any). It can only be used towards new outstanding payments.
I hope that this helps; and thank you for contacting Tigerair Australia.
Kind regards,
Brigitte
customer care team
tigerair australia 作者: 鸢芷清 时间: 2018-4-19 16:45:44
