We don't control or enforce noise from moving vehicles like cars, trains and aircraft.
You should:
For aircraft in flight, Civil Aviation Authority is responsible for processing noise complaints, unless they are in the take-off and landing phases of flight (below 500 ft). This activity has to meet noise limits as defined under the Auckland Unitary Plan [PDF 462KB] and Hauraki Gulf Islands Plan.
To complain about other aircraft issues, such as helicopter flight paths, use our online feedback form.
What happens when I complain about noise?When you make a complaint about excessive noise, we come out, investigate and assess the noise. This is why you need to make a complaint when the noise is happening.
To judge if the noise is excessive or not, we will consider:
For quick response and assessment, we do not use measuring equipment to decide if the noise is excessive for residential parties, people or music.
The noise control officer makes a subjective assessment.
If we find the noise is too loud, we may issue an Excessive Noise Direction (END).
An END notice lasts for up to 72 hours.
If there are more noise complaints during that time, we will visit the site again to determine if the noise is still excessive.
If we find the noise excessive for a second time within 72 hours, the enforcement officer and the police may seize the noise-offending equipment or issue a $500 fine.
Mechanical noise or sound from commercial/industrial propertiesExamples of mechanical, industrial or commercial noise could include:
Our Compliance Response Noise Team will make an assessment by taking a series of noise readings using a calibrated, sound level meter.
This is to establish whether there is a breach of the maximum noise levels as set out in the Auckland Unitary Plan (PDF 462KB).
If our requests to reduce the noise to a reasonable level are ignored, we can issue an abatement notice and take enforcement action against the offender.
More informationThe Resource Management Act requires people to keep noise from their property to a reasonable level. For more information, see Section 16.
Contact usto learn the permitted noise levels in your area.
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