Wanted! Social Media Coordinator

新西兰AoteaNZ

Aotea Gifts is one of New Zealand’s largest Travel Retailers. With several stores across the country, we are proud to be a dynamic business awarded with a Gold Qualmark certification.
We are a true, Kiwi-owned family business that has been well-established in New Zealand tourism since 1979.
Our mission is to share New Zealand. Aotea achieves this by carefully training our staff so we provide high-end service to every customer as well as sourcing and selling quality, genuine products and brands.
No two days are the same at Aotea Gifts, as the nature of our business is fun, fast and ever-changing. Our teams are inclusive and friendly, many forming friendships in our multicultural work environment!

We are looking for a passionate Social Media Coordinator to join our team in Auckland. In this position, you will be responsible for providing a real New Zealand shopping experience to our customers from China through the WeChat app.

We have a fixed-term full-time role available. The ideal candidate for this role will have good attention to detail, communication and customer service skills.

The successful applicant will:
• be responsible for proactive communication with our customers in China, assessing our customers’ needs and providing assistance and information on our products and services;
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer complaints and solution adapted to solve the problem
• Go the extra mile to engage customers and maintain positive relationships with customer
• Greet customers warmly and ascertain problem or reason for calling
• Be fluent in Mandarin as you will be working with customers from China.


Requirements:
• Proven customer support experience
• Great patience
• Ability to work under pressure
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Resolving Conflict
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Computer Skills

In return Aotea Gifts offers you:
• Ongoing training with full support from Senior Management;
• Strong culture, values and ability to develop your own success;
• The opportunity to work for a Company that enjoys what they do, and reward their teams accordingly.
• A great incentive structure.

If this sounds like you, please send your CV and your cover letter to: [email protected]
Applicants for this position should have NZ residency or a valid NZ work visa.

rs196

已发送简历 期待回复

charlenemm

UP

charlenemm

UP

charlenemm

up

charlenemm

UP

charlenemm

up

charlenemm

up