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标题: 请教: 在MALL里买的东西,不给退怎么办? [打印本页]

作者: ljhll2008 时间: 2009-9-26 14:28:58 标题: 请教: 在MALL里买的东西,不给退怎么办?

本帖最后由 sukesl25 于 2010-11-22 04:01 编辑

请问,我在 WESTFIELD MALL 里的一家店里买了一件衣服,第二天想去退.但是老板不给退,因为他们的店里面有refund policy,上面说不给退款. 我买衣服的时候也没抬头看,而且收银员也没告诉我.

请问这种情况,我可以退货吗?

谢谢.

您好请把帖子发到相应的板块
谢谢合作帖子先关了如果LZ需要我可以帮你转到相应板块

sukesl25

作者: 伪装者 时间: 2009-9-26 15:30:15

本帖最后由 sukesl25 于 2010-11-22 04:01 编辑

你自己不看清楚就买改变主意了当然不能退了这个是你的责任了不过按照policy 可以换货或者退礼券

作者: ljhll2008 时间: 2009-9-26 20:27:17

不是没看清楚,是根本没看见.谁进去买衣服还看墙上有没有牌子啊.唉...不知道找MALL里交涉一下行不行.

作者: nni 时间: 2009-9-26 21:24:59

据我所知如果上面写了不可以refund的话商家应该是有权不退钱的
但是应该可以换成credit note 或者换其他商品

作者: ettiene6501 时间: 2009-9-26 22:36:52

如果店裡有貼那真的就不能換了
跟她換其他東西吧
不然選樣東西給親愛的朋友姐妹杯~~

作者: dooles 时间: 2009-9-29 00:56:15

一般如果吊牌还在, 可以更换.

不过不可以退..

作者: ectrade4u 时间: 2009-9-29 10:29:18

据我所知如果上面写了不可以refund的话商家应该是有权不退钱的
但是应该可以换成credit note 或者换其他商品
nni 发表于 2009-9-26 22:24

我也觉得是

作者: jessica 时间: 2009-9-29 11:32:43

换其它的东西应该可以的
不过我每次卖东西也很少看什么refund policy的

作者: 若雨 时间: 2009-9-29 15:16:03

...................................................

作者: 筱曼 时间: 2009-9-29 21:11:20

跟他要credit，应该给你

作者: 怪盗游侠 时间: 2009-9-29 21:51:32

那要看你退東西的原因了。

一般服裝店的REFUND POLICY確實是不給退錢的。最多給你個CREDIT NOTE。

AGAIN 還是要看你買的是什麽東西，如果是SALE ITEM 那就更不能退錢了。

如果是衣服問題也要看人家的POLICY。你沒看到 REFUND POLICY 的牌子不能說人家沒有吧。。。。

或者買的時候不確定的情況下，我一般會問，如果我沒拆標簽明天拿回來可以退錢或者換什麽的嗎。。。我一般會問好然後再買。尤其是不是給自己買的情況下。

作者: 倪雪伊一 时间: 2009-10-1 15:52:37

一般都是不退的.....特别是SALE ITEM.....根本别指望了....

作者: 小红花 时间: 2009-10-1 18:22:48

试试看 FAIR TRADING ACT

不过一般店家都有REFUNDPOLI的所以不是质量问题很难吧

作者: skylinna03 时间: 2009-10-1 19:17:45

洋人店一般都是不问理由就能退款的呀，再试试，好好说说

作者: 尼佳99 时间: 2009-10-8 23:42:38

一般sale items 都是不退不换，特别是小店。

作者: pavilion 时间: 2009-10-10 19:50:59

根据Fair Trading Act 1986中规定，商店是必须退的，任何店内贴的 refund policy都是不合法的。

作者: 恋上Mickey 时间: 2009-10-12 12:27:15

一般来说你买的衣服有质量问题，是可以退的
但是你改变注意，不喜欢了，好像一般商家就不让退了
但是你可以和他们说不退钱换成券，应该可以的、

作者: 独孤求伴 时间: 2009-10-12 15:18:38

不知道为什么大家都说可以换credit note，或者换其他东西。但事实上，如果这件衣服的本身如果是没有任何质量问题，而单纯的只是买家改变主意的话，商家有权拒绝你的一切退，换等要求。

PS，这和 FAIR TRADING ACT根本没有任何关系。这只是Consumer Gurantee Act.

只有当ITEM是FAULTY的时候，商家才有义务在7个工作日里，做出是退，还是修，或是换的决定。

当然，一般商家遇到这种换东西的情况，他们是do u a favour, 而不是他们的责任和义务。

作者: 独孤求伴 时间: 2009-10-12 15:29:15

根据Fair Trading Act 1986中规定，商店是必须退的，任何店内贴的 refund policy都是不合法的。
pavilion 发表于 2009-10-10 20:50

不知道这位是从哪里看到有这一说法的，但还请不要误导大众。

Refund Signs and PoliciesAlthough some retailers choose to do so, there is no law requiring you to provide customers with a refund if they change their mind about a purchase. However, you may have to provide remedies if the goods are faulty.
When you don’t have to give a refundYou are not, for example, required by law to give a refund in the following situations:

the customer finds goods cheaper elsewhere
gifts that the receiver doesn’t like – "do you have a gift exchange card that you could make available?"
clothes/shoes do not fit – "can a customer try an item on before buying? If not you should consider an exchange policy."
clothes or other products don’t match – "customers should bring in the item to be matched, or you could choose to have a “cash appro” policy."

When you may have to give a refundThe Consumer Guarantees Act gives a consumer the right to seek a refund if the goods substantially fail one or more of the guarantees set out in the Act. You may choose to give a refund if the fault is minor.
Goods must meet guarantees of acceptable quality, fitness for a particular purpose, matching description given.
For more information about your obligations under the Act see the Consumer Guarantees Act – Goods.

Refund Signs“No Refunds”, “As is, where is”, “No returns on sale goods”, “All care no responsibility”, “For a refund goods must be returned in their original package within 30 days”.

These types of ‘blanket’ no refund signs are illegal as they do not make it clear that customers may have rights under the Consumer Guarantees Act.
Misleading people about their rights under the Consumer Guarantees Act breaches the Fair Trading Act. Breaching this Act may result in fines up to $60,000 per offence for an individual and $200,000 per offence for a company.

Ministry approved 'Refund Policy' sign“We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.”
This is the text of a legally accurate refund sign (pdf format (110KB) (instructions for obtaining the viewer) produced by the Ministry of Consumer Affairs, available free to retailers. If you wish to order copies of the refund sign, please fill in an online order form in the Publications section.

Setting your refund/return policy You are free to choose to have a “change of mind” return policy which goes beyond the legal requirements.

eg, if “non-faulty” goods are returned within a certain period with proof of purchase provided, a refund, exchange or credit note will be given.

If you choose to have a policy of this type make sure it is displayed in a sign of a size and style that can be clearly read and understood by your customers. We suggest that you post it at each counter in a place where the customer can see it without being specifically directed to the sign by store employees.
Examples of change of mind terms

Exchange or credit note for goods with a
reasonable expiry date
Time limit on returns – eg, one month, seven days
Proof of purchase is required.

If you alter your policy, for example, during sales or special promotions make sure that your customers are informed about it and that the new policy does not mislead customers as to their rights if the goods are faulty.
Cash approval policyYou may choose to offer cash approval to customers who are unsure about their purchase. This will particularly apply to goods that the customer wants to match with others – eg, bathroom tiles with the wall colour, or a jacket with a pair of trousers. If you do offer “cash appro” make sure the customer is aware of the terms for returning the goods.
The law does not require you to warn the customer that the goods must be returned in the same condition as when they left the store. If the goods are returned damaged or broken then you can seek compensation for this.
Exchange cardsWhere you sell many items for gifts you may wish to consider offering customers exchange cards. You may place an expiry date on the return – but make sure it is written clearly on the exchange card.

---转自Ministry of Consumer Affairs

我们大家可以可以用法律武器来保护自己，如，买的新东西在12个月里坏了（质量问题），如果商家超过7个工作还没给出处理的决定，可以去Dispute Tribunal申诉，或是small claim.

但是如果是LZ的情况下，说实话，请别无理取闹。

作者: Eugenewang 时间: 2009-10-12 18:28:56

……………………………………

作者: DogDots 时间: 2009-10-12 21:37:35

應該是不能退了的呢,, ,,

作者: nina苏 时间: 2009-10-18 12:58:50

估计没有人能真的为了了几百的东西去上什么法庭, 不值...

作者: Maimu 时间: 2009-10-18 14:51:39

根据Fair Trading Act 1986中规定，商店是必须退的，任何店内贴的 refund policy都是不合法的。
pavilion 发表于 2009-10-10 20:50

据我了解是这样的。商家贴的“不可退款”条款都是不合法的。

作者: sukesl25 时间: 2009-10-20 06:25:53

...........都可以退那天下不就打亂了.........

作者: J.tang 时间: 2009-10-22 13:07:23

what he/she has done is to stop customers to refund or exchange.
I dont think you will be able to get credit or refund.
bad luck~

作者: ccyycc 时间: 2009-10-22 16:38:09

你把扣子拿掉一个　　说上面没扣子　所以你想退

作者: priest25789 时间: 2009-10-24 08:29:37

可以换的吧

作者: 吖邪 时间: 2009-10-31 23:37:32

一般情况下是不会退的，特别是如果是CHANGE MIND的话就更不会退了
建议LZ换点什么其他的东西吧～

作者: jessicacheng09 时间: 2009-11-3 12:25:23

这里一般都是这样的,不给退的,只要你不是质量本身的问题,如果开箱或者剪标的,都不可以退还了..下次买东西,要想好噢......

作者: 新西兰哈狗帮 时间: 2010-7-12 13:44:39

不能退，但是可以换等价的其他物品，应该

作者: yylovejj 时间: 2010-7-14 22:12:08

可以的可以的···········································

作者: seyang 时间: 2010-7-18 19:37:51

当作是个教训下次注意点就好换件其他的就好

作者: t-may 时间: 2010-11-20 21:27:40

买东西要多想想

作者: 2号公位 时间: 2010-11-22 00:19:39

其实按理说是不给退的，因为在你买东西的时候refund police都应该在收据上写着。
不过我们店有个特例，有一个非常强硬的洋人，衣服没有任何问题，只是因为他不喜欢，死活要退，他说他给citizen of advice打电话，说肯定可以退，如果不退的话他要把我们店告上tribunal，而且按条理说他是肯定会赢的。最后我们店从店员打电话给store manager, store manager 打给district manager,再打给field manager，最后打给head office，历时2个小时，那个洋人就为了20块钱等了两个小时，最后head office真的做决定给她退了钱。
我觉得这说明两个问题：1,。洋人真的很会利用人权自由，会保护自己的利益。2，洋人真的很闲，如果工作两个小时的话也比20块钱赚的多吧，能干多少事啊！

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