标题: Customer Support & Digital Marketing Associate (Mandarin Speaking) – Entry L [打印本页] 作者: WorldNet 时间: 2025-12-3 16:36:01 标题: Customer Support & Digital Marketing Associate (Mandarin Speaking) – Entry L
本帖最后由 WorldNet 于 2026-1-5 09:11 编辑
Customer Support & Digital Marketing Associate (Mandarin Speaking) – Entry Level > Location: Auckland, New Zealand > Company: WorldNet (NZ ISP)
About the Role
We are looking for a Mandarin-speaking team member to join our Customer Support Team.
This entry-level position is ideal for someone who enjoys helping people, has an interest in IT, and wants to develop both technical support and digital marketing skills.
You will:
Assist customers with broadband, VoIP, web hosting and router setup inquiries
Troubleshoot common technical issues (full training provided)
Communicate with customers via phone, email and online channels
Support digital marketing activities, including:
Content ideas and planning
Social media posting (Facebook, Instagram, WeChat, etc.)
Basic media creation using tools such as Canva or GIMP
Collaborate with internal teams to follow up on unresolved issues
Perform general office and administrative duties as needed
What We're Looking For
Fluent in Mandarin and English (spoken & written)
Cantonese is a plus but not required
Strong communication and customer service mindset
Enjoys working in a team-focused environment
Interest in IT, telecommunications or networking (training provided)
Ability to follow technical instructions and solve problems
Positive attitude, willingness to learn, and attention to detail
NZ citizen or resident preferred (valid work visa holders also considered)
Nice to have (Not required)
Basic understanding of broadband, VoIP or router configuration
Experience with social media platforms (WeChat, Facebook, Instagram)
Familiarity with Canva or GIMP (CapCut or other editing tools are a plus)
Previous customer service experience
Why Join Us
Full training provided
Friendly and collaborative team environment
Opportunity to grow both technical and marketing skills
Career development within the IT & telecommunications industry