Junior IT Support Assistant

花花儿

In the fast-paced world of cross-border e-commerce, a stable, secure, and efficient technical infrastructure is the backbone of business success. We are looking for a Junior IT Support Assistant to join our technical team. In this role, you will assist in ensuring the smooth operation of our systems. This is an ideal entry-level position for fresh graduates or individuals at the early stages of their IT career who are passionate about e-commerce technology, system operations, and data stability.
Key Responsibilities

Website & E-commerce Support

• Maintain website content and assist with product launches.
• Perform minor front-end updates and fixes using HTML, CSS, and Liquid.
• Assist with pre-launch Quality Assurance (QA) testing to ensure safe and stable deployment of new features and plugins.
• Maintain and troubleshoot third-party apps and platforms to optimise performance.
  

Data & System Operations

• Execute regular data backups and verify backup integrity in line with company policies.
• Monitor system performance, runtime status, and error logs daily, and report issues promptly.
• Conduct routine system security scans and prepare quarterly reports on findings.
  

Marketing & Platform Support

• Provide technical support for Google Ads and digital marketing campaigns.
• Assist with Google Merchant Center (GMC) product syncs and basic technical configurations.
  

Cross-Department IT Support

• Deliver daily IT support to Sales, Warehouse (Dispatch), Marketing, and other departments.
• Assist with office software administration, including Microsoft email accounts, platform access, and permissions.
• Support hardware installation, configuration, and troubleshooting (PCs, printers, routers, etc.).
  

IT Training & Awareness

• Train new employees on password policies, phishing awareness, and data privacy standards.
• Organise quarterly internal IT training sessions to introduce system updates, new features, and promote cybersecurity best practices.
  

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Fresh graduates are highly encouraged to apply.
• Technical Skills Basic knowledge of web technologies (HTML, CSS, JavaScript).
• Fundamental programming logic with exposure to at least one language such as Python, PHP, or C#.
• Strong interest in e-commerce platforms and internet-based systems.
• Fast learner with a high sense of responsibility and a proactive, problem-solving attitude.
• Clear communication skills and the ability to follow Standard Operating Procedures (SOPs) accurately.
  

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花花儿

https://oakfurniturestore.co.nz/

花花儿

https://oakfurniturestore.co.nz/