Customer Support & Digital Marketing Associate (Mandarin Speaking) – Entry L

WorldNet

Customer Support & Digital Marketing Associate (Mandarin Speaking) – Entry Level
> Location: Auckland, New Zealand
> Company: WorldNet (NZ ISP)

About the Role
We are looking for a Mandarin-speaking team member to join our Customer Support Team.
This entry-level position is ideal for someone who enjoys helping people, has an interest in IT, and wants to develop both technical support and digital marketing skills.
You will:

• Assist customers with broadband, VoIP, web hosting and router setup inquiries
• Troubleshoot common technical issues (full training provided)
• Communicate with customers via phone, email and online channels
• Support digital marketing activities, including:
  
  • Content ideas and planning
  • Social media posting (Facebook, Instagram, WeChat, etc.)
  • Basic media creation using tools such as Canva or GIMP
    
• Collaborate with internal teams to follow up on unresolved issues
• Perform general office and administrative duties as needed
  

---

What We're Looking For

• Fluent in Mandarin and English (spoken & written)
• Cantonese is a plus but not required
• Strong communication and customer service mindset
• Enjoys working in a team-focused environment
• Interest in IT, telecommunications or networking (training provided)
• Ability to follow technical instructions and solve problems
• Positive attitude, willingness to learn, and attention to detail
• NZ citizen or resident preferred (valid work visa holders also considered)
  

---

Nice to have (Not required)

• Basic understanding of broadband, VoIP or router configuration
• Experience with social media platforms (WeChat, Facebook, Instagram)
• Familiarity with Canva or GIMP (CapCut or other editing tools are a plus)
• Previous customer service experience
  

---

Why Join Us

• Full training provided
• Friendly and collaborative team environment
• Opportunity to grow both technical and marketing skills
• Career development within the IT & telecommunications industry
  

---

How to Apply
Please send your CV to [email protected]