Sales Support Executive

Sue.yoon

About Aion Cargo Solutions (ACS)
Aion Cargo Solutions (ACS) is a specialist freight forwarding and logistics provider, committed to delivering seamless transport solutions for customers across New Zealand and beyond. Whether it is international freight forwarding, shipping or domestic transportation, the ACS team brings experience, integrity and reliability to meet even the most unique and complex shipping needs.
Headquartered at Auckland Airport, with offices in Shanghai, Seoul and Sydney, plus a strong global network of partners, shipping lines and airlines, ACS is on a strong growth trajectory. We are investing in our sales capability and building a high-performance team that will shape the way we connect with customers and drive our next phase of growth.
To support this, we are now looking for a Sales Support Executive with freight forwarding industry experience. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role: Sales Support Executive, Auckland
Reporting to the Sales Manager, the successful candidate will:
• Assist the sales team with client inquiries, providing detailed information on services and pricing.
• Ensure timely and accurate communication of pricing and service updates to clients and the relevant teams.
• Support the sales process by preparing proposals and other sales materials (e.g. account and credit forms).
• Maintain up-to-date knowledge of the company’s services and offerings to effectively communicate with clients.
• Work closely with the sales team, operations and finance departments to ensure cohesive and effective pricing strategies.
• Prepare weekly/monthly/quarterly tariff rate sheets.
• CRM management in CargoWise.
• Collect rates/routing feedback from clients.
• Prepare quotes for agents.
• Support sales on project & tender activities.

To be successful in this role, you will need:
• Minimum of 2 years of industry experience.
• Relevant tertiary qualifications.
• Strong proficiency in computer skills, especially MS Word, Excel and PowerPoint.
• Previous experience in shipping, freight forwarding, and/or the logistics industry.
• Experience in a Sales Support role or similar, preferably within a related industry.
• A strong passion for all things customer-related.
• Highly organized and self-motivated, with the ability to plan and coordinate workflows and performance effectively and without supervision.
• Excellent communication skills and the ability to work in a team environment.

To apply for this role, you must be a New Zealand citizen or a permanent resident.