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"Insurance does not cover you for all things at all times," said ombudsman Karen Stevens.
"We encourage you to understand your insurance policy before you might need it. This includes what you are, and are not, covered for; what you are required to do, for example, locking your house and car, keeping receipts, disclosing information, reporting stolen items; and what you need to do to make a claim. This could save a lot of headaches, and avoid the sort of complaint issues we see daily." |
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