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根据Fair Trading Act 1986中规定，商店是必须退的，任何店内贴的 refund policy都是不合法的。
pavilion 发表于 2009-10-10 20:50 
不知道这位是从哪里看到有这一说法的，但还请不要误导大众。
Refund Signs and PoliciesAlthough some retailers choose to do so, there is no law requiring you to provide customers with a refund if they change their mind about a purchase. However, you may have to provide remedies if the goods are faulty.
When you don’t have to give a refundYou are not, for example, required by law to give a refund in the following situations:
- the customer finds goods cheaper elsewhere
- gifts that the receiver doesn’t like – "do you have a gift exchange card that you could make available?"
- clothes/shoes do not fit – "can a customer try an item on before buying? If not you should consider an exchange policy."
- clothes or other products don’t match – "customers should bring in the item to be matched, or you could choose to have a “cash appro” policy."
When you may have to give a refundThe Consumer Guarantees Act gives a consumer the right to seek a refund if the goods substantially fail one or more of the guarantees set out in the Act. You may choose to give a refund if the fault is minor.
Goods must meet guarantees of acceptable quality, fitness for a particular purpose, matching description given.
For more information about your obligations under the Act see the Consumer Guarantees Act – Goods.
Refund Signs“No Refunds”, “As is, where is”, “No returns on sale goods”, “All care no responsibility”, “For a refund goods must be returned in their original package within 30 days”.
These types of ‘blanket’ no refund signs are illegal as they do not make it clear that customers may have rights under the Consumer Guarantees Act.
Misleading people about their rights under the Consumer Guarantees Act breaches the Fair Trading Act. Breaching this Act may result in fines up to $60,000 per offence for an individual and $200,000 per offence for a company.
Ministry approved 'Refund Policy' sign“We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.”
This is the text of a legally accurate refund sign (pdf format (110KB) (instructions for obtaining the viewer) produced by the Ministry of Consumer Affairs, available free to retailers. If you wish to order copies of the refund sign, please fill in an online order form in the Publications section.
Setting your refund/return policy You are free to choose to have a “change of mind” return policy which goes beyond the legal requirements.
eg, if “non-faulty” goods are returned within a certain period with proof of purchase provided, a refund, exchange or credit note will be given.
If you choose to have a policy of this type make sure it is displayed in a sign of a size and style that can be clearly read and understood by your customers. We suggest that you post it at each counter in a place where the customer can see it without being specifically directed to the sign by store employees.
Examples of change of mind terms- Exchange or credit note for goods with a
- reasonable expiry date
- Time limit on returns – eg, one month, seven days
- Proof of purchase is required.
If you alter your policy, for example, during sales or special promotions make sure that your customers are informed about it and that the new policy does not mislead customers as to their rights if the goods are faulty.
Cash approval policyYou may choose to offer cash approval to customers who are unsure about their purchase. This will particularly apply to goods that the customer wants to match with others – eg, bathroom tiles with the wall colour, or a jacket with a pair of trousers. If you do offer “cash appro” make sure the customer is aware of the terms for returning the goods.
The law does not require you to warn the customer that the goods must be returned in the same condition as when they left the store. If the goods are returned damaged or broken then you can seek compensation for this.
Exchange cardsWhere you sell many items for gifts you may wish to consider offering customers exchange cards. You may place an expiry date on the return – but make sure it is written clearly on the exchange card.
---转自Ministry of Consumer Affairs
我们大家可以可以用法律武器来保护自己，如，买的新东西在12个月里坏了（质量问题），如果商家超过7个工作还没给出处理的决定，可以去Dispute Tribunal申诉，或是small claim.
但是如果是LZ的情况下，说实话，请别无理取闹。 |
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发表于 2009-9-26 14:28:58
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