CHRISTCHURCH EARTHQUAKE SUPPORT
Helping you stay connectedTelstraClear is working to do all we can to support our customers in Christchurch.
Our HFC network in Christchurch is working, and virtually all the cabinets that provide services to our residential and business customers in the affected area have had power restored to them.
However, there will be some customers who may not yet have all their services. This will be due to the localised conditions of your home and surrounds, which may have impacted on the equipment used to carry our services.
As power is gradually restored across the affected area, our TelstraClear technicians are working to identify, diagnose and restore such localised issues and faults.
We are prioritising our efforts to help ensure key services are in place for those customers on our medical dependency register, and our business and residential customers.
Getting in touch with us quicklyWe have set up two dedicated lines for Christchurch customers.
Residential customers requiring special assistance - such as free landline-to-mobile call diversions (depending on network capability) - can call us on 0508 24 24 11.
Business customers can call 0508 24 24 12 (CH CH 12) to request assistance with their services.
Our social media functions twitter and facebook are also available.
Getting in touch with friends and familyWe understand that you will want to use your TelstraClear services to contact friends family.
TelstraClear is now offering Christchurch-based residential customers free national and international calling from their landlines, so they can keep in touch with friends and family throughout New Zealand and overseas.
The offer applies to all national and international calls (except 018, 0900 and other special numbers or services) made from Christchurch-based residential fixed lines from midnight on February 22 to midnight on March 12.
Christchurch customers who receive a bill for national and international calls made between February 22 and 24 will receive a credit in their following month’s bill.
Though our network is fully operational, be aware that not all our services will be working. This may be a result of localised damage to the equipment that carries our broadband voice and TV services. We are working towards a full restoration of services as soon as possible. In the meantime, here are some suggestions to get your services up and running as quickly as possible.
Landline ServicesThere may be issues with services at specific properties because of physical damage to the property, or because cables or plugs may have moved during the earthquake.
To check if your service is working, try the following:
- Check your phone jack to see if the phone connection has become loose. Reattach if it is loose.
- Remove any double adapters or extension cables from the phone line and try calling with just the phone plugged in.
- If you are using a cordless landline phone, does it have power? If it doesn't have power try switching to a corded phone.
- Try a different jack point. Maybe that particular connection is not working.
If your phone is still not working please call us from a different landline or mobile phone. | 
发表于 2011-3-1 01:35:41
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