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About UnicomNZ UnicomNZ is a 100% New Zealand-owned telecommunications and ICT service provider. We deliver a broad range of services including internet, voice, IT support, cloud solutions, and smart building technology. As we continue to grow, we are looking for an enthusiastic and reliable Junior IT Help Desk Technician to join our support team.
Role OverviewThis is an entry-level position ideal for someone passionate about IT support and eager to grow their career. You will provide technical assistance to clients across Microsoft 365, desktop support, antivirus, data backup, and various cloud platforms. This role offers hands-on exposure to enterprise ICT systems and a clear development path.
Key ResponsibilitiesCustomer SupportProvide Level 1 technical support via phone, email, or ticketing system Troubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) Assist with login problems, email setup, password resets, and file access
Desktop & ICT SupportSet up and maintain Windows desktops, laptops, and peripherals Install and manage antivirus software (e.g., ESET, Windows Defender) Monitor and assist with data backup processes Support office software, printers, and scanning devices Apply software updates and security patches regularly
Cloud Computing & Systems MonitoringProvide basic support on cloud platforms (Microsoft Azure, Google Workspace, AWS, Dropbox) Help manage user accounts and permissions in cloud environments Use monitoring tools to track IT system health and performance
Documentation & CoordinationLog tickets and resolutions accurately in the helpdesk system Escalate unresolved issues to senior engineers Help document internal IT procedures and FAQs
RequirementsA diploma or degree in IT, Computer Science, or a related field (or currently studying) 0–2 years of experience in IT support or helpdesk environments Familiarity with Microsoft 365 admin tools and user support Understanding of Windows OS, desktop hardware, and basic networking Basic knowledge of antivirus and backup software Strong communication and troubleshooting skills Eagerness to learn and adopt new technologies
Preferred Skills (Bonus Points)Experience with Azure, AWS, or Google Cloud platforms Understanding of networking fundamentals (IP, DNS, DHCP, VPN) ITIL or Microsoft certifications (e.g., MS-900, AZ-900) Familiarity with helpdesk tools such as Freshdesk, Zendesk, or ConnectWise
What We OfferSupportive environment with mentorship from senior engineers Clear pathway to become a System Administrator or Cloud Engineer Hands-on experience with enterprise tools and real client environments Competitive salary and professional growth opportunities
Apply NowSend your CV to [url=][email protected][/url] with the subject line:
“Junior IT Help Desk Technician Application”
CC to: [url=][email protected][/url] About UnicomNZUnicomNZ is a 100% New Zealand-owned telecommunications and ICT service provider. We deliver a broad range of services including internet, voice, IT support, cloud solutions, and smart building technology. As we continue to grow, we are looking for an enthusiastic and reliable Junior IT Help Desk Technician to join our support team.
Role OverviewThis is an entry-level position ideal for someone passionate about IT support and eager to grow their career. You will provide technical assistance to clients across Microsoft 365, desktop support, antivirus, data backup, and various cloud platforms. This role offers hands-on exposure to enterprise ICT systems and a clear development path.
Key ResponsibilitiesCustomer SupportProvide Level 1 technical support via phone, email, or ticketing system Troubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) Assist with login problems, email setup, password resets, and file access
Desktop & ICT SupportSet up and maintain Windows desktops, laptops, and peripherals Install and manage antivirus software (e.g., ESET, Windows Defender) Monitor and assist with data backup processes Support office software, printers, and scanning devices Apply software updates and security patches regularly
Cloud Computing & Systems MonitoringProvide basic support on cloud platforms (Microsoft Azure, Google Workspace, AWS, Dropbox) Help manage user accounts and permissions in cloud environments Use monitoring tools to track IT system health and performance
Documentation & CoordinationLog tickets and resolutions accurately in the helpdesk system Escalate unresolved issues to senior engineers Help document internal IT procedures and FAQs
RequirementsA diploma or degree in IT, Computer Science, or a related field (or currently studying) 0–2 years of experience in IT support or helpdesk environments Familiarity with Microsoft 365 admin tools and user support Understanding of Windows OS, desktop hardware, and basic networking Basic knowledge of antivirus and backup software Strong communication and troubleshooting skills Eagerness to learn and adopt new technologies
Preferred Skills (Bonus Points)Experience with Azure, AWS, or Google Cloud platforms Understanding of networking fundamentals (IP, DNS, DHCP, VPN) ITIL or Microsoft certifications (e.g., MS-900, AZ-900) Familiarity with helpdesk tools such as Freshdesk, Zendesk, or ConnectWise
What We OfferSupportive environment with mentorship from senior engineers Clear pathway to become a System Administrator or Cloud Engineer Hands-on experience with enterprise tools and real client environments Competitive salary and professional growth opportunities
Apply NowSend your CV to [url=][email protected][/url] with the subject line:
“Junior IT Help Desk Technician Application”
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发表于 2025-6-27 12:46:09
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