- UID
- 133050
- 热情
- 3665
- 人气
- 4984
- 主题
- 146
- 帖子
- 6454
- 精华
- 10
- 积分
- 7668
- 分享
- 0
- 记录
- 0
- 相册
- 2
- 好友
- 28
- 日志
- 0
- 在线时间
- 2304 小时
- 注册时间
- 2007-12-12
- 阅读权限
- 30
- 最后登录
- 2024-7-5
 
升级    53.36% - UID
- 133050
- 热情
- 3665
- 人气
- 4984
- 主题
- 146
- 帖子
- 6454
- 精华
- 10
- 积分
- 7668
- 阅读权限
- 30
- 注册时间
- 2007-12-12
|
46# jjochn
0 R& A4 h5 y' b2 B1 e* H7 v! e# T9 F' s* J
其實我已經寫信給他的經理了。大家看看這樣寫怎麼樣吧。我覺得還算寫的挺詳細了。& e* _- g$ n% w- \ X1 g) K9 M
$ n2 m1 X- B) V' |; T5 Z% s7 N7 w' _
Ms Kirkby 8 L* f/ H+ L/ M2 t! |, e7 t% }
2 f6 N5 X: z+ J) w+ d7 H4 }- a# j
How are you? My name is Dora, you might have heard of the incident happened on Wednesday (16th March ,2011)regarding to my dog Martine. I am writing this to inform you what had happened on Wednesday between your staff member and me. " ]& Z4 e/ h+ z
I booked Martin in for de-sexing on Wednesday. We arrived at the clinic about 9Am. Gail asked me to sign for the permission form. And I also asked Gail if she could give me a statement about Martin so I could go to the Waitakere City Council to register him. She was very kind and helpful, and printed out a clinic appointment history for me. I left the clinic around 915AM. Just before I got to the council, Gail called me again to ask if Martin would need to inject a microchip. I explained to her Martin already had one on him. Gail said that was fine so she hung up. 4 m1 V+ n) X1 W! x/ }
. e! M8 o# R7 ^+ _$ c
When I realized I need Martin’s microchip number for registration, I called your clinic again. Gail helped me to scan Martin but she could not find a functioning microchip on him. I said to her that Martin definitely had one microchip on him. Gail told me sometimes maybe the microchip has some malfunctions, she asked me if I would want to microchip Martin in your clinic again. I said I would deal with Animal Welfare where I did microchip for Martin last October. Gail said that’s fine, then she hung up.
+ L2 C) w6 [: C% ^5 @" v
5 |9 \- M" M. r ?4 j$ X3 U% @After I got home, I contacted Animal Welfare (Concourse Ave, Henderson). They suggested Martin to come back and check the microchip, if it had malfunctioned, they would do another one for him for free. $ h! G7 O7 t9 [0 ]! e* A
" J3 n" ]8 S5 Y' U1 L
Gail asked me to attend any calls between 11 Am to 1Pm just to in case of any emergencies of Martin. I received a call from her at 12:10PM. She said Martin had a overdue vaccination, wondered if I want to complete it today. I said I would do it next time, and I told her about the response from Animal Welfare so we don’t need the microchip today. * ~, a; E. m3 H u1 h
5 b: `( \: i3 `! i4 Q8 tAround 12:25PM, Aaron called me and asked me if Martin needed another microchip. I explained to him I already registered Martin with the council and Animal Welfare would do the microchip for Martin. I think Aaron and I had some problem during this communication. He thought Martin needed another microchip somehow. 6 {: E& t0 R# W4 f
2 e t% F, z* u/ W& ]+ o7 ` s0 ]8 ^When I went to the clinic to pick Martin up at 5PM, Aaron informed me he had microchipped Martin and I need to pay for the fee. To be frankly, I was not happy and did not understand. I have already told the clinic 3 times not to microchip Martin, but Martin still been microchipped. Aaron insisted to ask me to pay for the service because he said I AGREED to pay for this, which I did not! It was about 525PM, one pet owner came because her dog jumped out of the window and got hurt. Aaron went in to help and I have been very patient, waited for about 30 minutes. Again few more customers came in to collect their pets or shop for some pet food. I sat on the chair and waited until the customers gone.
7 d$ V1 G7 [; X- z$ ~ ; U" o; }( a/ p0 K
About 6:05, Aaron came out and explained I need to pay for the full amount because he has no admin authority to modify the bill. I require speaking with the manager and solving this problem on spot because I don’t want to involve your time and human resource to solve this mistake. Especially if I need to deal with both of you and Animal Welfare for refund, that would be too much trouble for me. At 6:10PM, a lady came in with her pet (or maybe she found the lost thing somewhere), I stopped the conversation to let Aaron to service this lady. I don’t know how but this lady seemed to think she could solve the problem and stood next to Aaron and gave me a lesson. I was put in a situation to be judged. 6 M2 I5 O2 T$ G S/ {# e: z
8 X5 ^+ y- r+ n5 gI do not think it was ethical for Aaron to discuss the customer’s privacy to another customer, and my feeling was strongly hurt by forcing to pay for the service I did not require. Although the lady threw $49.50 cash to pay for Martin’s microchip and Aaron was happy because someone has paid for his mistake. I do think it is necessary for you to know I have not heard of any apologies from Aaron for his mistake.
3 n" l4 A7 C7 Q6 t2 N* M5 h6 u" C) V
" I6 A, Y5 e' k1 k- k" P/ W' ^Martin is recovering very well and his stitches look very neat. Aaron is a good vet but I sincerely hope he can improve upon his communication skills and listen to the customers. I respect his value to your organization and his profession. However the unhappy experience has already gave me a bad impression. I am expecting a reply from you or I will contact the head office for a proper answer.
- P% \6 U- e& v8 p, C
* o" z: D: @: P0 `, cThank you very much for your time. And looking forward to hear from you.
: t8 C4 _8 S! U4 J7 S+ l, g3 l I9 C; l
! @, ^' R& t3 uRegards,
3 _+ Y% q! X4 |9 @: ?
5 d2 Y# ?: C& \; u! r" dDora |
|
发表于 2011-3-17 20:47:34
各位都是好人，太謝謝你們了！其實我已經不氣了，出來混社會，不能一經歷點什麽挫折就把EQ賠進去。我經常覺得，如果我和別人之間有矛盾，就更應該看看自己的問題。因為看見別人的問題容易，看見自己的問題難。我處理事情就是3點：據理力爭，冷靜處理，結局圓滿。就算結局是自己吃點委屈也無所謂，只要把事情能漂亮的解決掉，我就很開心了。
