What should I do if I find transactions on my statement I haven’t made?
You can dispute transactions you didn’t authorise. You must contact us within 30 days of the statement date that includes any transaction you want to dispute.
Before disputing a transaction, consider
a merchant’s invoicing name may differ from their trading or retail name
can you match your credit card receipts with the disputed transaction?
could it be for an online purchase?
could the transaction have been made by an additional card holder?
have you dealt with this merchant before?
have you signed a contract with this merchant relating to this transaction?
To continue with a dispute
call us on 0800 888 111
from overseas call +64 9 914 8026 (international toll charges will apply)
发表于 2012-3-24 02:12:05
